FAQ / Help

Yes, you can track your order here. 

Once your order ships, you will receive an email containing your tracking number. If for any reason you are concerned you may have entered the wrong email address or did not recieve your shipping confirmation email(s), please let us know by emailing adventurerare@gmail.com and we will be happy to help with your order.

For our merchandise (apparel and hats), processing typically takes 2-7 days before shipping. Shipping can take 2-5 days if you are located in the US, and 3-8 days on average if you're located outside of the US. These times may vary during holidays.

For our Wooden Sunglass and backpacks, processing time is same day or next day. 

Processing and delivery times can be extended due to the effects of COVID-19

Yes, all of the lenses on our wooden sunglasses have lightweight TAC polarized lenses! 

To put it concisely, they have a scratch coating and block 100% of UV rays up to 400 nanometers. 

TAC lenses are made of cellulose triacetate. Our TAC lenses are constructed in a 7 layer process. The first layer is the polarizing layer, providing more than 99% of the polarizing effect, and it especially effective in absorbing glare. The second and third layers are bonding layers, which can effectively resist cutting, baking, bending, and withstand the test of harsh environment. The fourth, fifth layer is ultraviolet absorbing layer, which absorbs more than 99% of UV ultraviolet. The sixth and seventh layers are anti-impact layers, which can improve toughness and impact resistance, prevent lens scratch and prolong the service life of the lenses. Another outstanding advantage is that the lenses are extremely light and thin.

Our wood materials are like snowflakes, no two pieces are exactly identical. Each pair is... RARE ;). The product photos should be considered as a demonstration of what the product will resemble, but it will not be an exact representation. Not every pair of sunglasses are built the exact same as each R A R E pair of sunglasses experiences thorough, individual attention as it goes through the handcrafted manufacturing process. The colors of the wood will also slightly vary depending on the age of the wood, climate, temperature, and sun exposure.

We occasionally offer discount codes to our awesome fans that you can find on our instagram and facebook page. We also offer discounts for signing up to our newsletter and text message VIP club! 

The links to our social media are at the bottom of the page!

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, R A R E has no control over these charges. Customs determines these charges and R A R E has no way of knowing what these charges may be. Shwood is not responsible for any actions taken by customs or the chosen package delivery service.

At R A R E, we stand by the quality of our materials and take pride in our handcrafted manufacturing process. We offer a 3 Month Warranty on all of our wooden sunglasses for normal wear and tear. Because each of our sunglasses are built with individual attention, it is possible to see some inconsistencies in construction. If you have any issues with your sunglasses, don't hesitate to Contact Us with pictures or videos of your defective pair. We will do what we can to help!

All hats and apparel are not covered by this warranty.